Matta Samiou, a volunteer with ActionAid, had trouble in helping some female migrants get home one late evening when no public transport was available. She used Taxibeat to call the women a taxi. The app was available only in Greek and English, and Samiou hit on the idea of making another version of the app for migrants.

"I never expected such a quick response when I contacted Taxibeat; they got back to me on the same day and told me they were interested in helping," Samiou told the Greek newspaper Ethnos. ActionAid began working quickly with Taxibeat to help the company translate the app into Arabic."We like challenges, and for us the important point was to make our service available to people who really need it," said Depe Spanou, Taxibeat marketing coordinator.

"The greatest difficulty we faced was placement of the texts and buttons, because in Arabic, everything is reversed. We had to bring the left to the right and so on," added Taxibeat developer Nikos Maounis. The aim of the two organizations was to offer safe, direct and easy movement of refugees and migrants around Athens and beyond, and the addition of the Taxibeat service can contribute significantly. 

During the implementation of the project, both Taxibeat and ActionAid officials ran extensive tests and a pilot program including a group of migrants and the reaction has been very positive."Those who were included in the discussions from the start have been particularly enthusiastic, they did not believe it could happen," said Samiou. For the next phase of the project roll-out, informative posters will be put up in camps all around Greece to give information about the service.